Shipping policy

Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with Trend Finds.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Destinations

Trend Finds currently ships to eligible addresses within the United Kingdom.

Availability of shipping services may vary depending on the delivery address and product ordered.

2. Shipping Cost

We currently offer:

FREE Standard Shipping

Where free shipping is available, no standard shipping charge will be added at checkout.

Any different shipping option, if offered, will be clearly displayed before payment is completed.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Orders may require additional processing time during periods of high demand, weekends, public holidays, promotional campaigns, or if additional payment or order verification is required.

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where available.

4. Estimated Delivery Time

Our estimated delivery timeframe for United Kingdom orders is:

3–8 business days

Business days do not normally include weekends or public holidays.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

We aim to fulfil and deliver orders within the timeframe shown on our website. UK distance-selling rules generally require goods to be delivered within 30 days unless another delivery period has been agreed with the customer.

5. Delivery Delays

Occasional delays may occur due to circumstances outside our reasonable control, including:

carrier or courier delays;
severe weather;
public holidays;
unusually high order volumes;
operational disruptions;
incorrect or incomplete delivery information;
customs or border processing where applicable.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

6. Tracking Information

Where tracking is available, customers may receive a tracking number after the order has been dispatched.

Please allow some time for tracking information to become active after shipment confirmation, as carrier systems may not update immediately.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error in your shipping information, contact us as soon as possible at:

support.tiktokadss@gmail.com

We will try to update the address where possible, but we cannot guarantee changes once an order has already entered processing or has been dispatched.

8. Failed Delivery or Returned Parcels

If a parcel cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect the parcel where required, it may be returned to the sender.

If this happens, please contact our customer support team so we can review the available options.

Additional shipping charges may apply to reship an order where the failed delivery resulted from incorrect information provided by the customer, where permitted by applicable law.

9. Lost Packages

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please:

check the delivery location and surrounding area;
ask other members of your household;
check with neighbours where appropriate; and
review any delivery information provided by the carrier.

If you still cannot locate your parcel, contact us at support.tiktokadss@gmail.com so we can investigate the shipment.

10. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

Include:

your order number;
photographs of the product;
photographs of the packaging; and
a brief description of the issue.

We will review the situation and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable consumer law.

11. Customs, Duties and Taxes

Where duties, import taxes, or other charges are applicable, these will be handled in accordance with the rules applicable to the destination and the information provided during checkout.

Customers will not be charged undisclosed shipping fees by Trend Finds.